Customer cancel application by any reasons, HK$300 will be charged as credit card transaction fee.
If the Customer fails to complete due diligence requirements, we reserve the right to refuse providing or terminate the service during the contractual period.
Extra service fee will be subjected for information changing after it has been submitted.
Virtual Office Service Terms and Condition (STC20240318)
Main terms
1. This agreement is offered by Conson Business Limited (Service provider) and accepted by the applicant of virtual office service (Client), both executing those terms and conditions stated in this agreement.
2. By signing this contract or renewing the service, the customer acknowledges and agrees to fulfill the contract period and understands that the contract is bound by Hong Kong SAR law.
3. Client understands and agrees that he/she has no right to occupy any co-working space, or use any in-house facilities and equipment belongs to Service Provider.
4. Client acknowledges and agrees each application can apply one company name / corporation name, and one business name. Disclosing or applying the provided address, telephone numbers and fax number before the service commencement or after termination without Service Provider’s consent is prohibited. Client shall be responsible for any loss howsoever arising, as a result of such unauthorized information disclosure.
5. Before the commencement of service, during suspension period, or any situation without the prior
authorization, the Service Provider will not handle and will reject all mails, parcels, fax or any other objects sent to the Client and will not handle all calls from the assigned telephone number. The Service Provider is not responsible to notify the Client of such delivery. 30 days after the termination of service, any mails, parcels, fax or any other objects sent to or left at any offices of the Service Provider shall be at the disposal of the Service Provider at its absolute discretion.
6. Under the following circumstances, the Service Provider reserves all rights to terminate services without any prior notice. The Service Provider shall bear no legal responsibilities nor shall be liable for any claims or compensation for discontinuing services.
6.1 Client fails to settle fees payment, such as: service fee, handling charge or mails forwarding fee by the deadline. Or, postponement on Certificate of Business Registration renewal;
6.2 Client is suspected of conducting and being involved to any illegal, offensive or fraudulent activities;
6.3 Client is suspected of hosting trade shows, job fairs, direct marketing events or physical stores at Service Provider’s venues;
6.4 Client is suspected of transferring or sharing the enrolled service to any third party without Service Provider’s approval.
7. All information appearing in “Service Details” and “Fee Schedule of Supporting Services” may be revised, in whole or in part, constantly without notice. Client acknowledges to be bound by any such revisions. Client also agrees to periodically visit Service Provider’s official website www.conson.com.hk to determine the current terms of use to which Client is bound. Service Provider will give not less than 30 days’ prior notice to Client before effecting the change.
Limitation of liability
8. Client acknowledges service may be subject to interruption, delay or suspension, or any mistake occurs due to limitations on verbal, written and electronic communications. Service Provider will only responsible for paid fees during the affected period. Client agrees not claiming his/her direct or indirect loss (including forfeiture of business and profit) from Service Provider.
9. Service Provider does not sell or disclose any information Client provided to any third party without Client’s consent.
10. Change of Address of Registered Office” is not the bundled service offers to Service Provider’s Packages. Service Provider does not charge any fees or take any responsibilities for the amendment. Service Provider only assist Client submitting the completed and signed document to Hong Kong government. Service Provider disclaim all liability in relation to the updating failure on Client’s registered office address.
Contract period and termination of service
11. The first contract period will be the period started from the date of application to the last date of the period covered within the first payment. The contract period will be extended according to the period covered of each payment of the Client afterward. Once payment is confirmed, the service will be extended and no refund will be given, also the content of this agreement will be applicable within the extended contract period.
12. Unless the fees for upcoming service cycle have been settled or service termination process is completed, enrolled service shall automatically extend 15 days at the end of each subscription period. Service Provider reserves the right to charge the fees for the relevant period.
13. 15-day notice period is required prior to the service due date. Completed and signed “Termination of Service Application Form” (CB23) can be submitted via surface mail, email, facsimile or in person. Customer is required to change their address to the new address within 14 days after the termination date and cannot use our company's address for any registrations. No refunds of prepaid fees shall be made to Client in connection with any termination during contract period.
14. 30-day money back guarantee is only applicable to the first 30 days of the first contract period. To terminate the service under the guaranteed circumstances, the Client should submit a completed “Termination of Services Application Form” (CB 23) within the mentioned period. The Service Provider will refund the prepared service fees and the balance amount of any deposit payment within 30 days after received the form. (HK$150 Company Search Fee and HK$150 administration fee will be deducted as for each package)
15. Regardless of the customer uses the service provider's address before the service starts or after the service is terminated, the service provider has the right to charge the customer according to the usage period.
16. All deposits will not be refunded if they are not collected within 7 years after termination of service.
17. If Service Provider fails to provide service at the agreed location, Client may consider conducting service relocation to one of Service Provider’s branches during the remained contract period. Client will be notified for service suspension 30 days in advance (other than the circumstances as mentioned in Point 6).
About service and payment
18. Client should settle payments prior to the due date. Service Provider reserves the right to suspend or terminate the service without notice as a result of payment not having been made. Besides, Client has responsibility to confirm if Service Provider has received the relevant payment.
19. For service reactivation due to late or overdue payment, Service Provider will charge the relevant fees during suspending period.
20. Client undertakes the responsibility to provide and update the company information and user information to service provider including but not limited to shareholders, directors and significant controller information. If the Client requires making any amendments for above information, service instructions or location, a written notice should be given to the Service Provider to the amendment take place and related service fees if any.
服務細則 Service Details (SD20240318)
1. Mail Handing Services
1.1 Company name of Client should be marked clearly on each incoming parcels. Otherwise, service provider reserves the rights to refuse receiving the parcels.
1.2 The total volume of mails and parcels shall not exceed 60cm x 60cm x 120cm. The Service Provider reserves rights to refuse receiving further mails and parcels when the total volume exceeds the prescribed size.
1.3 The Service Provider reserves the rights to refuse receiving any dangerous or illegal items for client which judged by service provider. Client could not use the service to receive dangerous, flammable, contraband or illegal items.
1.4 Client should keep certain amount of transaction deposit at the Service Provider to settle any postage or handling charge of mail receiving or sending service. Maximum Total Deposit is HKD$3000.
1.5 For any transaction over HKD$500 for transaction deposit, handling charge HKD$30 will be charged. If there is no deposit kept or the balance is not enough to settle the fee and client require service provider to pay the fee on behalf of client, Service Provider will charge HKD$30 handling charge per time and maximum debt amount is HKD$100 only. If the fee is exceeded HKD$100, Service Provider reserves the rights to refuse receiving the mail or parcel.
1.6 Transaction deposit will only be refunded when client terminated the service. If client require refunded before service termination, service provider will charge HKD$30 per time. The refunded will be issued within 30 days and could only be full refund.
1.7 If any received/send mails or parcels particularly exceed the size of 21cm x 30cm x 2cm, a services charge coherent to the period of time of storage in our office will be validated according to the following details,
- Over 60cm x 40cm x 50cm Free Storage: 1 Day Storage: (per day): HK$30
- Over 21cm x 30cm x 2cm Free Storage: 3 Day Storage: (per day): HK$30
1.8 Mails and parcels uncollected over 90 days, or if the Client is un-contactable, the mails and parcels shall be disposed without further notice. The Service providers shall not be responsible for any losses or any obligations.
1.9 The Service Provider shall not be liable if the stored items are lost, being stolen or damaged due to any reason during the storage period.
1.10 If the service provider find that the parcel or letter are moldy, spoiled, or smelly, the mails and parcels shall be disposed without further notice. The Service providers shall not be responsible for any losses or any obligations.
1.11 Maximum scanned letter would be 30 letters per months and maximum 10 pages for each letter. For letters over 10 pages, service provider could scan only first 10 pages to client. If Client requires following content of such letter, service provider could charge HKD$30 for each 10 pages as service charge.
2. Mail Forwarding Services
2.1 If mail forwarding services is required, the client should state at the time of application. Otherwise the client should notice the Service Provider by email or written notice every time.
2.2 The handling charges are required for each mail forwarding services. For relevant charges, please refer to the "Other Service Charges" & ‘’Conson Forward Service Reminder’’ .
2.3 The Service Provider shall not be liable for any losses, damages, costs, claims and expenses of liabilities of whatever nature in mail forwarding.
3. Call and Voice Mail Services
3.1 All Notification and call forwarding services only apply to local telephone number.
3.2 The basic vacancy of call service is two users. Extra monthly fee of HK$50 will be added for each extra user and maximum is four users in total.
3.3 For activate call and Efax service, service provider takes 2 working days to complete. A formal written notification should be submitted to Service Provider 2 working days before effective day of changing call handling method.
3.4 The Service Provider will not be responsible for any losses occurred during the process of recording or storage of voice mails of the telephone system.
3.5 All call messages will be reserved at most 24 hours after notification.
3.6 Call Handling Services provided by the Service Provider can only be used for receiving calls, messages taking or call transferring on behalf of the Client. This service does not include product enquiries, price quotations and customer services.
3.7 If there are nuisance calls (including but not limited to intimidation, abusive language, debt, repeated calls etc.), service provider could suspend call handling service. If client required service provider to reactive the service, Service Provider reserves the right to reactive the service. Each reactivation takes 2 working days to complete.
3.8 All telephone answering services will be available during office hours 9:00-13:00 & 14:00-18:00.
4. Shared Fax Services
4.1 Company name of the Client should be marked clearly on each incoming page while using the shared fax number; otherwise the fax will be deleted.
4.2 If the pages received exceed the quota stated in service plan, all extra pages would be deleted without prior notice.
5. Others
5.1 Whenever a letter is received, the service provider will notify the customer of the type of letter or shipment by the notification method chosen by the customer.
5.2 All notifications will only be notified once. If the call is not connected or not answered, the service provider will notify via email. If the line is transferred to voicemail, it will be regarded as a successful notification after the service provider leaves a message.
6. Office Hours
6.1 The office hour of the Service Provider is as follow,
Monday to Friday 9:00 - 13:00 & 14:00 - 18:30
(Sheung Shui : 9:00-13:00 & 14:00-18:00)
Saturday, Sunday and Public Holiday Closed
6.2 The services may be affected by severe weather. Services will be suspended without prior notice during Tropical Cyclone Warning Signal No. 8 or above, Black Rainstorm Warning or above signals will be issued within two hours by Hong Kong Observatory. Services will be resumed within 2 hours after the cancellation of above warning. If the signals cancelled after 14:00, the service will be suspended whole day.
6.3 Service Provider reserves the rights to change the office hour during festivals or special circumstances. Service Provider will place notification at the branch for the changes.
This Service Details announced at 18th March 2024.
